配送ポリシー

At VacBrew, we’re dedicated to delivering your coffee-making essentials promptly and reliably. This shipping policy outlines the details for orders placed through our Shopify store at www.vacbrewcoffee.com. Please review the information below to understand our shipping process, costs, and delivery expectations.

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays) from the time of purchase. Orders placed after 12 PM EST or on weekends/holidays will be processed the next business day.

  • Order Confirmation: You’ll receive an email confirmation with your order details and estimated delivery date once your order is processed.

  • In-Stock Items: Most items, such as VacBrew, and other accessories, are shipped from our warehouse within the processing timeframe. If an item is out of stock, we’ll notify you via email with an updated shipping timeline.

Shipping Destinations

  • International Shipping: We offer shipping to select international destinations. Available countries are listed at checkout. If your country isn’t listed, contact us at info@fosahome.com to inquire about shipping options.

  • Restrictions: We cannot ship to PO boxes, APO/FPO addresses, or certain restricted regions due to carrier limitations or local regulations. Please provide a valid physical address at checkout.

Shipping Methods and Costs

  • Carriers: We partner with trusted carriers such as USPS, FedEx, UPS, and DHL (for international orders) to ensure reliable delivery.

  • Shipping Rates: Shipping costs are calculated at checkout based on the order weight, dimensions, destination, and selected shipping method. Rates are displayed before you complete your purchase.

    • International Shipping: Costs vary by country and are subject to additional duties, taxes, or customs fees (see “International Shipping” below).              

  • Shipping Options: At checkout, you can choose from the following methods (availability varies by location):

    • Priority International: 5-10 business days for select international destinations.

     

Delivery Expectations

  • Delivery Time: Estimated delivery times begin after the order has been processed and shipped. You’ll receive a tracking number via email once your order ships.

  • Tracking: All orders include tracking information. You can track your package via the link in your shipping confirmation email.

  • Delays: While we strive to meet estimated delivery times, delays may occur due to weather, holidays, carrier issues, or customs processing for international orders. We’ll keep you updated if delays are anticipated.

  • Partial Shipments: If your order contains multiple items and one is out of stock, we may ship available items first and the remaining items separately at no additional cost. You’ll be notified if this occurs.

International Shipping

  • Duties and Taxes: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. These fees are determined by the destination country’s customs service and are not included in the shipping cost or product price.

  • Customs Clearance: International orders may require additional time for customs processing. VacBrew is not responsible for delays caused by customs.

  • Documentation: We provide all necessary documentation for international shipments, including commercial invoices. Ensure your contact information is accurate to avoid delays.

  • Currency: All prices on our website are in USD. Your payment provider may apply currency conversion fees, which are your responsibility.

Shipping Issues

  • Lost or Stolen Packages: If your package is marked as delivered but you haven’t received it, contact us at info@fosahome.com within 7 days of the delivery date. We’ll work with the carrier to investigate and may offer a replacement or refund if the package is confirmed lost.

  • Damaged or Incorrect Items: If your order arrives damaged or contains incorrect items, please email info@fosahome.com within 48 hours of delivery with your order number, a description of the issue, and photos of the item and packaging. We’ll arrange a replacement or refund as per our Return Policy.

  • Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer or refusal to pay customs fees, we’ll issue a refund minus the original and return shipping costs. Alternatively, we can reship the order upon payment of additional shipping fees.

Special Considerations

  • Gift Orders: If shipping to a different address for a gift, please verify the recipient’s address at checkout. Gift orders follow the same shipping and return policies.

  • Bulk Orders: For large or wholesale orders, contact info@fosahome.com for custom shipping quotes and timelines.

  • Holiday Shipping: During peak seasons (e.g., Black Friday, Christmas), processing and delivery times may be extended. We’ll provide cutoff dates for holiday delivery on our website.

Contact Us

For any shipping-related questions or concerns, our team is here to help:

  • Email: info@fosahome.com

  • Phone: +852 2497 5515

  • Address: C/ Juan Abello Pascual 2, Casa 1-12 28280 San Lorenzo de El Escorial, Spain

Displaying Our Policy

Our shipping policy is linked in the footer of our website, on product pages, and in our FAQ section for easy access. We recommend reviewing this policy before completing your purchase.

Legal Notes

This policy applies only to orders placed through www.vacbrewcoffee.com. Shipping policies for third-party retailers or marketplaces may differ. VacBrew is not responsible for delays or issues caused by carriers, customs, or incorrect information provided by the customer. For additional legal guidance, consult a local law expert to ensure compliance with regional regulations.

Thank you for choosing VacBrew. We’re excited to bring the joy of coffee to your doorstep!